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Clayton County Customer Service Workshop


Description
Welcome to Clayton County's Customer Service Workshop. In this course you will learn about ways to give Clayton County citizens even better service. There are five modules in this course:

- Module 1: Pillars of Customer Service
- Module 2: Communicating for Excellence
- Module 3: Critical Elements of Customer Service
- Module 4: Conflict Resolution
- Module 5: Attitude of Service

Each module has several units. As you complete each unit, please click "Complete and Continue" to advance to the next required section. Prior to completion of the course survey, please view any documents that have been provided for you to download and save for future use. Enjoy the course!
Content
  • Module 1: Pillars of Customer Service Unit 1 - CS vs. CX
  • Pillars of Customer Service Unit 1 Quiz Video (Oceans 8)
  • Pillars of Customer Service Unit 1 Quiz
  • Pillars of Customer Service Unit 2 - Your Role in Customer Service
  • Pillars of Customer Service Unit 2 Quiz
  • Pillars of Customer Service Unit 3 - Who Are Your Customers?
  • Pillars of Customer Service Unit 3 Quiz
  • Quick Reference Guide: Pillars of Customer Service
  • Course Evaluation Module 1: Pillars of Customer Service
  • Module 2: Communicating For Excellence Unit 1 - Setting Expectations
  • Communicating for Excellence Unit 1 Quiz
  • Communicating for Excellence Unit 2 - Active Listening
  • Communicating for Excellence Unit 2 Quiz Video (Love Actually)
  • Communicating for Excellence Unit 2 Quiz
  • Communicating for Excellence Unit 3 - Telephone Techniques
  • Communicating for Excellence Unit 3 Quiz
  • Communicating for Excellence Unit 4 - Dealing with Difficult Callers
  • Communicating for Excellence Unit 4 Quiz
  • Quick Reference Guide - Communicating for Excellence
  • Course Evaluation Module 2: Communicating for Excellence
  • Module 3: Conflict Resolution Unit 1 - Understanding Conflict
  • Conflict Resolution Unit 1 Quiz Video (Seinfeld)
  • Conflict Resolution Unit 1 Quiz
  • Conflict Resolution Unit 2 - Using the LECSR Tool
  • Conflict Resolution Unit 2 Quiz
  • Conflict Resolution Unit 3 - Other Ways to Resolve Conflict
  • Conflict Resolution Unit 3 Quiz
  • Conflict Resolution Unit 4 - Dealing with Difficult Callers
  • Conflict Resolution Unit 4 Quiz
  • Quick Reference Guide - Conflict Resolution
  • Course Evaluation Module 3: Conflict Resolution
  • Module 4: Critical Elements of Citizen Service Unit 1 Asking the Right Questions
  • Critical Elements Unit 1 Quiz
  • Critical Elements Unit 2 - Communicating Using All Your Senses
  • Critical Elements for Citizen Service Unit 2 Quiz Video (Cable Guy)
  • Critical Elements Unit 2 Quiz
  • Critical Elements Unit 3 - Managing the Talkative Citizen
  • Critical Elements Unit 3 Quiz
  • Critical Elements Unit 4 - Handling a Difficult Citizen in Person
  • Critical Elements Unit 4 Quiz
  • Quick Reference Guide - Critical Elements for Serving Your Citizens
  • Course Evaluation Module 4: Critical Elements
  • Module 5: Attitude of Service Unit 1 - Taking Ownership
  • Attitude of Service Unit 1 Quiz
  • Attitude of Service Unit 2 - Responsiveness
  • Attitude of Service Unit 2 Quiz
  • Attitude of Service Unit 3 - Professionalism
  • Attitude of Service Unit 3 Quiz Video (Planes, Trains & Automobiles)
  • Attitude of Service Unit 3 Quiz
  • Attitude of Service Unit 4 - Follow Through
  • Attitude of Service Unit 4 Quiz
  • Quick Reference Guide - Attitude of Service
  • Course Evaluation Module 5: Attitude of Service
  • Close
Completion rules
  • You must complete the units "Critical Elements Unit 3 - Managing the Talkative Citizen "
  • Leads to a certificate with a duration: 1 year
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